Support FAQs

How to configure Outlook using POP3 in MS Office 2007?

Select Mail option in the Start Menu > control panel of the system and double click the Mail option. This pops a Dialogue box with mail setting options.
Select E-Mail Accounts.
Once you select E-Mail Accounts a dialogue box pops up. Select option New in the dialogue box under the E-mail Tab.
Select “manually configure server settings or additional types” from Auto account setup dialogue box and click on “Next”.
Select “Internet E-Mail” from “Choose E-mail Service” dialogue box.
Here in the Internet Email settings page Enter your name, Email Address, username, Password, Select the Account type as POP3.
Incoming mail server as “pop.globaloutlook.us”
Outgoing mail server as “smtp.exchangesetup.com”
Once you fill-in all the details, click on “More settings” option In the Internet E-Mail settings Dialogue box select “Outgoing server” Tab.Under the Outgoing server tab Check the option called “My Outgoing server (SMTP) requires authentication” and click Ok
Go to Advanced Tab and Select the Outgoing server Encryption level as Auto, Check the option “Leave the copy of messages on the server” and Click Ok.
Click Next to finish the setup.

How to configure Outlook using IMAP in MS Office 2007?

Select Mail option in the Start Menu > control panel of the system and double click the Mail option. This pops a Dialogue box with mail setting options. Select E-Mail Accounts.
Once you select E-Mail Accounts a dialogue box pops up. Select option New in the dialogue box under the E-mail Tab.
Select “manually configure server settings or additional types” from Auto account setup dialogue box and click on “Next”.
Select “Internet E-Mail” from “Choose E-mail Service” dialogue box.
Here in the Internet Email settings page Enter your name, Email Address, username, Password, Select the Account type as IMAP and Incoming mail server as “imap.globaloutlook.us” & Outgoing mail server as “smtp.exchangesetup.com”
Once you fill-in all the details, click on “More settings” option In the Internet E-Mail settings Dialogue box select “Outgoing server” Tab.Under the Outgoing server tab Check the option called “My Outgoing server (SMTP) requires authentication” and click Ok
Go to Advanced Tab and Select the Outgoing server Encryption level as Auto, and Click Ok.
Click Next to finish the setup.

How to configure Thunderbird using POP in MS Office

Go to Start >> All Programs >> Mozilla Thunderbird >> Mozilla Thunderbird. This pops up a Thunderbird Inbox.
Click on Tools >> Account Settings
Once you select Account Settings a dialogue box pops up. Click on “Add Account” form this box.
Account Wizard window will pop up. Select the Radio Button Email Account from this box and click on Next.
In the Identity dialogue box provide with your Name and Email Address and then click on Next. Now a Server Information window will pop up. Select the Radio Button POP and provide the Incoming Server Details and click on Next.
Incoming mail server as “pop.globaloutlook.us”
Next User Names dialogue box will popup.
Provide your Email Address in Incoming User Field and Outgoing User name and click on Next
In the Account Name window provide with your Account Name and click on Next.
Now windows with Congratulations message will popup. Click on Finish.
Now from the Account Settings dialogue box select Outgoing Server (SMTP) from the left Navigation and then click on Edit.
In the SMTP Server dialogue box provide the Outgoing Server name as “smtp.exchangesetup.com”. Make sure that check box before User Name and Password is checked and provide your Email Address in User Name filed. Select the Radio Button TLS from User secure connection and click on OK
Now the details of your outgoing SMTP details will be displayed.

How to configure Thunderbird using IMAP in MS Office

Go to Start >> All Programs >> Mozilla Thunderbird >> Mozilla Thunderbird. This pops up a Thunderbird Inbox.
Click on Tools >> Account Settings
Once you select Account Settings a dialogue box pops up. Click on “Add Account” form this box.
Account Wizard window will pop up. Select the Radio Button Email Account from this box and click Next
In the Identity dialogue box provide with your Name and Email Address and then click on Next.
Now a Server Information window will pop up. Select the Radio Button IMAP and provide the Incoming Server Details and click on Next. Incoming mail server as “imap.globaloutlook.us”
In the User Names window provide with your Incoming User name (Your Email Address), click on Next
In the Account Name window provide with your Account Name and click on Next.
Now window with Congratulations message will popup. Click on Finish.
Now from the Account Settings dialogue box select Outgoing Server (SMTP) from the left Navigation and then click on Edit.
In the SMTP Server dialogue box provide the Outgoing Server name as “smtp.exchangesetup.com”. Make sure that check box before User Name and Password is checked and provide your Email Address in User Name filed. Select the Radio Button TLS from User secure connection and click on OK
Now the details of your outgoing SMTP details will be displayed.

How to configure Exchange Account using Entourage 2008/2004?

Go Tools Menu >> Select Accounts from the bottom of the Menu >> Select Exchange option >> Click on Account Setup Assistant box >> Select “Configure Account Manually”
In the Next Screen in Edit Account box fill in the required Details exactly as shown below –
Account Name: Account name
Email Address: Email Address
Account ID: SAM Account name
Domain: mail.local
Password: Password
Exchange Server: webmail.globaloutlook.us/exchange/Your Email Address
Check the option that says “This DAV service requires a secure connection (SSL)”
Now click on the Advanced Tab and provide the following Information.
Public Folders Server: webmail.globaloutlook.us/public
Check the option that says “This DAV service requires a secure connection (SSL)”
LDAP Server: 202.65.143.43
Check the option that says “This server requires me to log on”
Check the option that says “override default Port: 636”
Search Base Details: OU= Globaloutlook,OU=Hosting,DC=mail,DC=local
Now Click ok and close the Edit Account Window.
At this point you will be prompted for your Account ID and password, to allow you to log in to your newly created account. Type your password in the box labeled “Password ", and click OK.

How to Configure Outlook in Active Sync?

From your Windows Mobile device Screen, tap Start
Press menu, right action menu and select configuration server.
Server Synchronization: webmail.globaloutlook.us
PS: Make sure the SSL box is checked
Username: You’re SMTP User name
Password : xxxxxxxxx
Domain : mail.local
Leave all 4 data types selected and Click Finish.

How to Activate BlackBerry Enterprise Services?

From the BlackBerry Home Screen…
Go to options Advanced options >> Select “Enterprise Activation”
Type the Email Address and the Activation Code >> Click Wheel >> Click on Activate option.
Once you click on activate option Blackberry device will try and Activate BES Account for you

Unable to Access SharePoint Account ?

This is a very common issue with the SharePoint Users. As per the SOP, Once the SharePoint site is provisioned the Administrator of the company should assign the required SharePoint Permissions to the users.
These permissions can be assigned in 2 types:
1. Login to the Control panel >> Select the User >> Right Click >> View user Info >> Assign SharePoint Access Level to the User >> Click Update button at the bottom of the page.
PS: When you set the SharePoint Access level for the user from Control Panel, that permission is applied on whole SharePoint site of the Company. For Ex: if you assign a user with SharePoint Reader permission level, the user would have Read only access to all the pages of SharePoint site. If you require to assign custom permissions to a user follow the below method.

2. If you require to assign Custom permission to the users, You can assign the same form SharePoint Site. To assign Custom permissions for a Page: Navigate to the page >> Click on Site Settings >> Advanced Permissions >> Select the user and Modify the Permissions. In case of a new User Navigate to the page >> Click on Site Settings >> Advanced Permissions >> Click on "New" option to add User to that particular Page and assign the required permission.

Unable to upload 60 MB PowerPoint on SharePoint site ?

Here in this case the user was trying to upload 60 MB PowerPoint file onto the SharePoint site. Since we are in a hosted Model, We have certain Limitations in place. Our Hosted SharePoint site has a Time-Out limit of 50MB/20Min. This means, user will be able to upload attachment upto 50MB within a timespan of 20 Mins.

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I just wanted to take a few minutes to congratulate the team at Global Outlook for their continued excellent service. I am always pleased with the response I get from the service reps when I call in for assistance with an issue or even a question about some obscure technical reference that I just don't have time to research. I always get factual, accurate answers from what I feel are genuinely concerned people.

Mark Harwell
ComStar Media
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